Shipping Policy
We offer worldwide shipping via 4PX! Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it.Rest-ossured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched. depending on your country or region,estimated delivery time is between 8 to l5 business days. Please consider any holidays that might impact delivery times
At vanocrystalshop, we celebrate the act of discovery. We work with small vendors from all over the world to share their products,some of our products are shipped directy from our vendors overseas. Due to the nature of the shipping business,delays are often inevitable,all our shipping times are therefore guidelines only and specific delivery dates are not guaranteed
For pre-ordered or bock-ordered tems:
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So it you ordered more than one item on a single order and receive only apart of your item don't worry,you will receive your other items shortly after
Tracking your order:
You will receive a confirmation emalil and/or text message,if you prowided a moblle phone number.containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page if you are unsure of your TrackingID please use our Order lookup form located Here. Please allow 1to3 working days for the tracking information to show.
Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address Please contact us immediately at white@vanoracrystal.com if you believe you have provided an incorrect shipping address
Returns:
By placing an order an vanoracrystal, you are responsible for the cost of return shipping back to vanoracrystalshop.Please refer to our Return Policy for further information on how to make a return
Lost/stolen Packages：
vanoracrystalshop is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have leasnot received it pe report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at white@vanoracrystal.com.